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If the free cleaning tools do not solve it, you should try the security forums listed in the support article. Is there anyone from Mozilla or other security company who can investigate and help?
It is very persistent virus and no antivirus tool can fix it. It should automatically connect to your existing settings.
(D) Run the installer you downloaded in step (A). (C) Using Windows Explorer/My Computer (hold down the Windows key and press E to launch it), right-click > rename the program folder as follows (you might have one or both): If you use Microsoft Office, please change your default browser to Internet Explorer temporarily before the next step.
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(A) Download a fresh installer for Firefox to a convenient location: It's not essential to uninstall Firefox, but you can if you like, saying No to any request about removing personal data. As described below, this process does not disturb your existing settings.
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It's not about your settings - that was the previous test - it's about making sure the program files are clean (no inconsistent or alien code files). When you are done with the experiment, open the about:profiles page again, click the Set as default profile button for your normal profile, then click the Restart normally button to get back to it.
Keep Firefox clean.ĭo searches work any better in the new profile? If Firefox asks about enabling extensions that it found on your system, DO NOT DO IT. (There are some other buttons, but please ignore them.)įirefox should exit and then start up using the new profile, which will just look brand new. Assign a name like May2018, ignore the option to relocate the profile folder, and click the Finish button.Īfter creating the profile, scroll down to it and click the Set as default profile button below that profile, then scroll back up and click the Restart normally button. Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.Ĭlick the Create a New Profile button, then click Next.
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This takes about 3 minutes, plus the time to run test searches. Strange that a program called BingProvidedSearch would modify Google results. It had an Uninstall entry but the fake google results are still here in Firefox. I think Mozilla should download and examine this adware. I suggest the specialized forums listed in the article in that case. If they finish quickly and especially if they require payment, you may have a serious infection. These on-demand scanners are free and take considerable time to run. (3) You can search for remaining issues with the scanning/cleaning tools listed in this support article: ]. In the Windows "Run" dialog, type or pastefirefox.exe "about:addons" "3-bar" menu button (or Tools menu) > Add-ons Hopefully that will flush anything on your system and in your Firefox that could be a problem.Ĭan you confirm that you have the "dangerous content block" feature enabled? Firefox uses data shared by Google for that block. (3) You can search for remaining issues with the scanning/cleaning tools listed in this support article: Troubleshoot Firefox issues caused by malware. All extensions are optional the troublemaker might not be obvious from its name. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions.
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This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. (1) Open the Windows Control Panel, Uninstall a Program.Īfter the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. I know it seems long, but it's really not that bad. Regarding the unwanted software, here's my suggested procedure for tracking down and cleaning up bad add-ons and other hijackers. This article has the details: How does built-in Phishing and Malware Protection work? Can you confirm that you have the "dangerous content block" feature enabled? Firefox uses data shared by Google for that block.
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